Account Hierarchy

4 min

CSL SIM Insight supports a hierarchical account structure that reflects how SIM estates are managed in practice.

This allows visibility and control to be shared appropriately across Distributor, Sub-distributor, and Customer accounts — without exposing information unnecessarily.

Distributor Level

A Distributor typically manages a large number of SIMs and has access to the full range of platform features.

This includes:

Viewing SIM status

Managing Group assignments

Accessing reports

Performing SIM actions

Creating and managing Customer accounts

Managing Sub-Distributor accounts (where applicable)

Distributor-level users retain oversight of the entire estate beneath them.

Diagram showing a hierarchical structure in the CSL SIM Insight platform, where a parent distributor can manage multiple customers and sub-distributors. Each customer has one or more SIMs assigned. Parent distributors can see and manage SIMs across their full hierarchy, while sub-distributors and customers only see SIMs assigned to their own accounts.

SIM visibility and management follow a hierarchical structure across distributors, sub-distributors, and customers.

Customer Level

Customers are usually the end users of SIMs.

SIMs can be assigned to individual customers within a Distributor’s account. Customers only have visibility of SIMs assigned to their own account.

Their level of access is controlled by their assigned User Role.

Sub-Distributor Level

Where Sub-Distributors are used, the platform maintains a clear parent–child relationship between accounts.

Parent Distributors retain full visibility and control over SIMs belonging to their own account, any Sub-Distributors, and all associated Customers.

Sub-Distributors can only see and manage SIMs within their own scope.

Why This Matters

This hierarchical model ensures that access remains:

Clear

Predictable

Secure

Parent Distributors can manage estates holistically, while Customers and Sub-Distributors are limited to the SIMs and functions relevant to them.

This structure supports secure delegation, accurate reporting, and effective SIM management at scale.