Using the platform
SMS
Manage Saved SMS
3 min
manage saved sms allows you to create, organise, and control access to reusable sms message templates messages can be grouped into message sets , which can then be assigned to portal users this ensures consistent messaging and controlled access to approved templates a single message can belong to multiple message sets message sets message sets are used to organise saved messages you can create new message sets edit existing sets delete sets assign user access to specific sets when a message set is selected, the message section displays the messages currently assigned to that set you can then add messages to the set remove messages from the set my messages my messages is a private message set that is visible only to you if you want other users to access messages stored in my messages assign the message to another message set grant the appropriate users access to that set this structure allows shared message management while maintaining individual flexibility when to use manage saved sms this page is typically used when standardising frequently used sms commands managing approved messaging templates controlling which users can send specific messages organising messages by operational function