SIM Focus

sim focus provides a complete, real time view of an individual sim unlike summary reports, this page queries the sim provider systems directly to return the most up to date information available sim focus is designed for detailed investigation and operational troubleshooting accessing a sim at the top of the page, enter the sim iccid or telephone number and select run/refresh to retrieve the latest information the header panel also provides quick links to related pages for the selected sim, including traffic details sim action other relevant portal tools qr code display for virtual sims for manx telecom and kpn sims, an option is available to send a cancel location instruction to the network warning if a device does not respond to a cancel location request with a location update and does not periodically power cycle, issuing this command may result in the device being permanently excluded from network services until manual intervention is possible following a cancel location request, the network may be unable to locate the device to deliver sms messages as a result, you cannot rely on sms to remotely power cycle the device after issuing this command it is strongly recommended that you test the cancel location behaviour using a convenient test unit before applying this operation to live devices in the field do not expect an instant result the effects of a cancel location request may not be seen until the device next power cycles sim focus dashboard displaying sim status, identifier details, usage panels, and navigation buttons for related actions sim information panels information is organised into panels the most commonly used information appears first additional panels can be expanded or collapsed using the more information arrow controls not all panels are available for all sim types sim information displays the current sim status and whether the sim is in an active data session the imei is shown where available selecting the imei reveals a history of imei changes expanding the panel shows additional details such as customer assignment status change dates contract duration custom information displays values entered in the four configurable custom fields these fields can be edited directly from this page notes allows you to add and edit notes relating to the sim notes are stored against the sim record usage details – month to date shows current usage for the billing month alongside the configured warning and cut off levels cell and location data available for manx telecom and most kpn and tele2 sims displays network cell information if the data is current, the age indicator shows when it was last updated where enabled, cell data can be used to generate an approximate geographic location viewable on a map recent traffic details displays the five most recent traffic records within the last seven days expanding the panel increases this to twenty records action history shows the five most recent sim actions expanding the panel provides the full action history all actions are logged with the associated user details usage graphs usage graphs provide a monthly summary of data, sms, and voice usage for the last twelve months the most recent three months can be selected to display a daily usage breakdown, helping to identify short term spikes or behavioural changes charts showing twelve months of data, sms, and voice usage with selectable recent months for daily breakdown analysis traffic timeline the traffic timeline provides an alternative view of recent traffic activity over the last seven days traffic events are displayed in chronological order on a rolling timeline hovering over an event reveals additional details a slider allows you to scroll through activity across the seven day period to maintain performance, the timeline view is limited to a maximum of 500 events if this limit is reached, a notification is displayed when to use sim focus sim focus is most useful when investigating unexpected usage troubleshooting connectivity issues reviewing sim status changes checking contract or configuration details auditing recent sim actions it complements sim finder and traffic details by providing a consolidated, real time sim view